Shipping policy

LONE POUCHES SHIPPING POLICY

Last Updated: [04/19/2025]

Thank you for shopping with Lone Pouches. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and shipping restrictions.


🚚 Order Processing

  • Orders are processed Monday through Friday, excluding holidays.

  • Most orders ship within 1–3 business days from the time of purchase.

  • You will receive a confirmation email with tracking information once your order has been shipped.


🚚 Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on weight, location, and selected delivery speed.

  • Standard delivery typically takes 3–7 business days depending on your location.

  • Expedited shipping may be available for an additional charge at checkout.


πŸ‡ΊπŸ‡Έ Where We Ship

We currently ship to most U.S. states.

β›” Shipping Restrictions:

We cannot ship nicotine pouches to the following locations due to state or local regulations:

  • Arkansas

  • Massachusetts

  • Vermont

  • Rhode Island

  • Washington D.C.

  • California (limited flavors only)

If an order is placed to one of these restricted areas, it may be canceled and refunded.


πŸ”ž Age Verification

  • Lone Pouches is a 21+ product. By placing an order, you confirm you are 21 years of age or older.

  • We may use third-party tools to verify your age before shipping.

  • Any failed verifications may result in canceled orders.


πŸ›… Tracking Your Order

  • Once your order ships, a tracking number will be sent to your email.

  • Please allow up to 24 hours for tracking to update.


❗ Shipping Delays

  • Shipping may be delayed during high-volume periods, such as sales or holidays.

  • We are not responsible for delays caused by carriers or weather-related disruptions.


πŸ“© Lost or Stolen Packages

  • If your package is marked as β€œdelivered” but not received, please first check with your local carrier or neighbors.

  • If the package cannot be located, email us at Support@lonepouches.com with your order number and tracking info.


πŸ“₯ Need Help?

If you have any questions about shipping, please reach out to us at:
πŸ“§ Support@lonepouches.com